Terms And Conditions

Please read the terms and conditions (″Terms and Conditions″) set out below carefully before using https://thirstyidea.com/ (Website). By using or ordering via the Website, you agree to be bound by these Terms and Conditions. Throughout the site, the terms “Vertical Wines & Spirits Sdn. Bhd.” , “we”, “us” and “our” refer to Thirsty Idea.

1. Order and Payment
When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you. 

1.1 Payment Methods 
If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. we do not store your credit card or payment information. 

1.2 Cancellations
Cancellation of Order is not allowed. We would have started to prepare the Order and therefore no refunds would be possible.

1.3 Refunds
All items are final sale.

If for any reasons, you are not completely satisfied with your Purchase we will work with you to determine an appropriate solution. Please contact us at [email protected] or +6017-6071807 immediately, so that we can resolve any problems.

2. Delivery and Pick-Up
2.1 Delivery Areas

Items offered on our website are only available for delivery to addresses within Klang Valley. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure. 

2.2 Delivery Time
We shall deliver your Order to the delivery address provided by you. You may choose for your Order to be delivered or scheduled for a specific time slot. Delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.).

2.3 No-show Cancellations 
If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, we reserve the right to cancel the Order without refund or remedy to you. Second attempt delivery will not be attempted unless requested and delivery fee will be charged separately.

2.4 Order Pick-Up 
2.4.1 Where available, you will have the option of collecting your Order in-person directly from our premises (“Pick-Up”) instead of having the Order delivered to You. Your email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). We will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected.

2.4.2 In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Items or any deterioration in quality or change in condition of the Items (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Items/Order. You alone are responsible for inspecting the Items/Order when you Pick-Up your Order and shall report any issues and/or defects to us before leaving our premises.

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